1. Understanding Homesteaders Co-op’s Limitations as a Venue
Homesteaders Co-op provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Homesteaders Co-op is not a part of that transaction. By shopping on Homesteaders Co-op, you understand that:
- You are not buying directly from Homesteaders Co-op, but from one of the many talented sellers on Homesteaders Co-op;
- Homesteaders Co-op does not pre-screen sellers’ products and therefore does not guarantee or endorse any items sold on Homesteaders Co-op or any content posted by sellers (such as photographs or language used in listings or shop policies); and
- Each seller on Homesteaders Co-op has their own processing times, shipping methods, and shop policies.
2. Communicating with Other Homesteaders Co-op Members
You can use the contact form on Sellers’ stores to communicate directly with sellers by email. This is a great way to ask sellers any questions you have about an item or an order. The contact forms may not be used for the following activities:
- Sending unsolicited advertising or promotions, requests for donations, or spam;
- Harassing or abusing another member or otherwise violating the Anti-Discrimination section of our Terms of Service;
- Contacting someone after they have explicitly asked you not to; or
- Interfering with a transaction or the business of another member.
Any use of Homesteaders Co-op website to harass other members is strictly prohibited. Similarly, Homesteaders Co-op may not be used to support or glorify hatred or otherwise violate the Anti-Discrimination section of our Terms of Service. If you receive an email or review through Homesteaders Co-op that violates this policy, please let us know right away.
3. Purchasing an Item on Homesteaders Co-op
When you buy from a shop on Homesteaders Co-op, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on Homesteaders Co-op, you agree that you:
- Have read the item description and shop policies before making a purchase;
- Have submitted appropriate payment for item(s) purchased; and
- Have provided accurate shipping information to the seller.
You also agree to comply with our Homesteaders Co-op Payments Policy.
4. Leaving a Review of an Item
Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.
You can leave a review, including a one to five star rating.
By leaving a review or photograph, you acknowledge that:
- Your review and/or photograph and profile information will be publicly displayed on the seller’s listing and review pages.
- Reviews and photographs may not:
a. Contain private information;
b. Contain obscene, racist, or harassing language or imagery;
c. Violate the Anti-Discrimination section of our Terms of Service;
d. Contain prohibited medical drug claims;
e. Contain advertising or spam;
f. Be about things outside the seller’s control, such as a shipping carrier, Homesteaders Co-op, or a third party; or
g. Undermine the integrity of the Reviews system.
- Extortion is not allowed on Homesteaders Co-op. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on Homesteaders Co-op. Examples of extortion include the following:
a. A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction.
b. A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted.
- Shilling is not allowed on Homesteaders Co-op. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.
By uploading a photograph to Homesteaders Co-op’s website, you warrant that:
- You own the photograph or you have the rights or permission to use the photograph; and
- You understand that, as stated in Homesteaders Co-op’s Terms of Service, Homesteaders Co-op has license to use any content you provide to Homesteaders Co-op.
Sellers may report reviews that violate our Terms of Service.
We reserve the right to remove reviews or photographs that violate our policies or Terms of Service.
5. Creating and Uploading Content
As a member of Homesteaders Co-op, you have the opportunity to create and upload a variety of content, like text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
- Abusive, threatening, defamatory, harassing, or otherwise in violation of the Anti-Discrimination section of our Terms of Service;
- Obscene or vulgar;
- In violation of someone else’s privacy or intellectual property rights; or
- False, deceptive, or misleading.
6. Reporting a Problem with an Order or Returning an Item
Although Homesteaders Co-op is not directly involved in a transaction between a buyer and a seller, you can contact us in the unlikely event your purchase from a seller does not go as expected. You can request our help to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. By requesting our help in achieving a resolution, you understand that under Homesteaders Co-op’s dispute resolution procedures, Homesteaders Co-op may use your personal information for the purpose of resolving disputes with other members. You can file a case under the following circumstances:
A non-delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of non-delivery cases:
- An item was never sent.
- An item was not sent to the address provided on Homesteaders Co-op.
- There is no proof that the item was shipped to the buyer’s address.
Not as Described
An item is not as described if it is materially different from the seller’s listing description or photos. Here are a few examples of not as described cases:
- The item received is a different color, model, version, or size.
- The item has a different design or material.
- The item was advertised as authentic but is not authentic.
- The seller failed to disclose the fact that an item is damaged or is missing parts.
- A buyer purchased three items but only received two.
- The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.
Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
- The item(s) were ordered for a specific date or event.
- The item(s) are rendered useless after that date.
- The seller did not ship the item(s) according to their processing time or the date agreed upon in email communications with the buyer.
If Homesteaders Co-op determines that an item is not as described, the seller will be required to refund the original shipping and return shipping, in addition to the cost of the item.
Some disputes don’t qualify for filing a complaint with Homesteaders Co-op. These include:
- Items that have been purchased in person.
- Intangible items, services, or prohibited items.
- Transactions where payment is not made through Homesteaders Co-op Payments.
- Items that are returned without a return agreement.
- Items that have been altered, used, worn, or washed after receiving them.
- Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer.
- Items that are received after the agreed-upon delivery date due to shipping delays.
- Cost of shipping disputes.
Requesting a Cancellation
Only sellers may cancel transactions. Buyers may request that a seller cancel an order via email. Note that all cancellations must comply with the Anti-Discrimination section of our Terms of Service.
Returning an Item
Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns.